Returns, Exchanges & Refund Policy
At DhagaSaaga, operated by The Ethnic Industries Private Limited, every product is carefully checked before dispatch to ensure that it reaches you in the best possible condition.
We request you to carefully review the following Returns, Exchanges and Refund Policy before placing your order.
1. Exchange Policy
We understand that sometimes you may need a different size. Eligible products may be exchanged in accordance with the conditions mentioned below.
Exchange Eligibility
- Domestic Orders Only: Exchanges are currently available only for orders delivered within India.
- Exchange Request Window: You must contact us within 48 hours of delivery to request an exchange.
- Product Condition: The product must be unused, unworn, unwashed and undamaged.
- All original tags, labels and packaging must be intact.
- The product must not contain stains, perfume, deodorant marks, makeup marks, alterations or any other signs of use.
- Products that do not meet these conditions may not be accepted for exchange.
2. How to Request an Exchange
To request an exchange, please email us at contact@dhagasaaga.com within 48 hours of receiving your order.
Please include the following information:
- Your full name
- Order number
- Registered phone number
- Product you wish to exchange
- Reason for exchange
- Required replacement size, where applicable
Please do not send any product back without receiving confirmation from our customer support team.
3. Exchange Processing & Reverse Pickup Charges
A reverse pickup and processing fee of ₹200 per product may apply to customer-requested exchanges.
Once your exchange request has been approved and the applicable exchange charge has been completed, our team will arrange a reverse pickup wherever reverse pickup service is available.
In locations where reverse pickup is unavailable, the customer may be required to courier the product to us using a reliable and trackable courier service.
4. Exchange Inspection
Once the returned product reaches us, it will undergo a quality inspection.
The exchange will be processed only after the product successfully passes our quality check and meets the eligibility conditions stated in this policy.
Products received in used, washed, damaged, altered or otherwise non-saleable condition may be rejected and returned to the customer.
5. Dispatch of Exchange Product
After the returned item successfully passes our quality inspection, we will process the replacement product, subject to availability.
Please allow approximately 7–10 working days after receipt and approval of the returned product for processing of your exchange.
Dispatch and delivery timelines may vary depending on your location and product availability.
6. Exchange Availability
Exchanges are subject to stock and size availability.
If the requested replacement size or product is unavailable, we may offer you a DhagaSaaga store credit / credit note equivalent to the eligible value of the returned product.
Unless otherwise communicated, such credit notes will be valid for 30 days from the date of issue.
Only one exchange per order will normally be permitted.
7. Products Not Eligible for Exchange
The following products may not be eligible for exchange:
- Products that have been worn, washed or used
- Products without original tags or packaging
- Products damaged after delivery
- Altered or customised products
- Products with stains, makeup marks, perfume or other signs of use
- Products purchased under offers specifically marked as non-exchangeable
- Products specifically marked as Final Sale
8. Colour & Print Variations
DhagaSaaga products may feature handcrafted, hand-block printed or traditional textile techniques, including Sanganeri-inspired and artisan-made prints.
Minor variations in colour, print placement, motifs, texture or finish may occur due to the nature of handcrafted fabrics and printing processes. Such minor variations are not necessarily considered defects.
Additionally, colours displayed on your device may vary slightly depending on screen settings, lighting and photography.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.
Email us at contact@dhagasaaga.com with:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the product tags
- Photographs of the outer packaging
We may request additional photographs, videos or information to verify the issue.
Once verified, we will provide an appropriate resolution, which may include replacement, exchange or refund, depending on the circumstances and product availability.
No reverse pickup or exchange processing fee will be charged where we confirm that an incorrect, damaged or defective product was delivered.
10. Return & Refund Policy
We currently do not accept returns or provide refunds for products that have been correctly delivered and are free from defects merely due to change of mind, personal preference, fit preference or similar reasons.
Eligible size exchanges may be requested in accordance with the Exchange Policy stated above.
This does not affect any rights or remedies that may be available to customers under applicable law.
11. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible at contact@dhagasaaga.com .
Orders may generally be cancelled only before they have been packed or dispatched.
Once an order has been shipped, cancellation may no longer be possible.
If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will normally be processed to the original payment method.
12. Cancellation by DhagaSaaga
DhagaSaaga reserves the right to cancel an order in certain circumstances, including:
- Product or size unavailability
- Incorrect product or pricing information
- Payment verification issues
- Incomplete or incorrect shipping details
- Suspected fraudulent or unauthorised transactions
- Operational or logistical limitations
If we cancel a prepaid order before fulfilment, the eligible amount paid by the customer will be refunded through the applicable original payment method.
13. Refund Processing
Where a refund has been approved, it will be initiated after the required verification and/or quality inspection has been completed.
Refunds for online payments will ordinarily be processed through the original payment method used for the order.
After a refund has been initiated by us, the time required for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway or payment provider.
14. Original Shipping Charges
Original shipping charges, COD charges, convenience fees or other applicable service charges may be non-refundable unless the refund is being provided because of an error attributable to DhagaSaaga or where otherwise required by applicable law.
15. Return / Exchange Address
Approved returns or exchanges should be sent only after confirmation from our customer support team to:
DhagaSaaga
The Ethnic Industries Private Limited
G1-30, Apparel Park,
Mahal Road, Jagatpura,
Jaipur – 302017,
Rajasthan, India
Please do not courier any product to the above address without first receiving approval from our customer support team.
16. Contact Us
For questions regarding returns, exchanges, cancellations or refunds, please contact:
DhagaSaaga
Operated by The Ethnic Industries Private Limited
Email:
contact@dhagasaaga.com
Address:
G1-30, Apparel Park,
Mahal Road, Jagatpura,
Jaipur – 302017,
Rajasthan, India