Returns, Exchanges & Refund Policy
We want you to feel confident shopping with DhagaSaaga. Eligible return or exchange requests can be raised within 7 days of delivery.
1. Return & Exchange Window
Please contact us within 7 days from the date of delivery to request an eligible return or exchange.
Email connectdhagasaaga@gmail.com with your order number, registered contact details and reason for the request.
2. Eligibility
To be eligible, the item must be:
- Unworn and unused
- Unwashed and unaltered
- Returned with original tags attached
- In its original packaging where reasonably possible
- Accompanied by proof of purchase or order details
Items showing signs of wear, washing, alteration, stains, perfume, makeup, damage after delivery, or missing tags may not be accepted.
3. How to Request a Return or Exchange
Do not send any item back before receiving approval and instructions from our support team.
A reverse pickup and processing fee of ₹200 per product may apply to customer-requested returns or exchanges. If reverse pickup is unavailable at your location, you may be asked to send the parcel using a reliable, trackable courier service.
4. Return / Exchange Address
Approved returns or exchanges should be sent only after confirmation to:
DhagaSaaga
India Edit Private Limited
G1-30, Apparel Park,
Mahal Road, Jagatpura,
Jaipur – 302017,
Rajasthan, India
5. Exchanges
Size or product exchanges are subject to availability. If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund where applicable.
Only one exchange per order will normally be permitted unless otherwise approved by our support team.
6. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, contact us as soon as possible and within 7 days of delivery. Include your order number and clear photographs or videos of the item and packaging.
Where the issue is verified as our error or a transit-related defect, we will arrange an appropriate replacement, exchange or refund without a customer-requested reverse pickup/processing fee.
7. Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, washed, altered or used
- Items returned without original tags
- Personalised or custom-made items
- Gift cards
- Items specifically marked Final Sale / Non-Returnable at the time of purchase
A product being shown at a promotional or reduced price does not by itself make it non-returnable unless it is specifically marked Final Sale / Non-Returnable.
8. Refunds
Approved returns are inspected after receipt. If the return passes inspection, we will notify you and process the applicable refund.
Refunds for prepaid orders are normally processed to the original payment method within 7–10 business days after approval. Your bank or payment provider may take additional time to reflect the amount.
For eligible Cash on Delivery orders, our team may request suitable bank or UPI details after approval in order to process the refund.
9. Cancellations
If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before dispatch. Once an order has been dispatched, cancellation may no longer be possible and the return/exchange process may apply instead.
10. Colour & Print Variations
DhagaSaaga products may feature handcrafted, hand-block printed or traditional textile techniques. Minor variations in colour, print placement, motifs, texture or finish may naturally occur and are not necessarily defects. Colours may also vary slightly depending on screen settings and photography.
11. Contact Us
Email:
connectdhagasaaga@gmail.com
Return / Contact Address:
G1-30, Apparel Park,
Mahal Road, Jagatpura,
Jaipur – 302017,
Rajasthan, India