Shipping Policy

At DhagaSaaga, operated by The Ethnic Industries Private Limited, we are committed to providing you with a smooth and reliable shopping experience.

Every order is carefully checked, packed and dispatched to ensure that your DhagaSaaga products reach you safely and in excellent condition.

1. Order Processing & Dispatch

We aim to process and dispatch orders within 2–3 working days from the date your order is successfully placed.

Orders placed on Sundays, public holidays or during high-volume sale periods may require additional processing time.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided while placing your order.

2. Estimated Delivery Time

Once dispatched, orders are generally delivered within 2–7 working days, depending on your delivery location and courier service availability.

Delivery to remote locations or certain pin codes may take slightly longer.

Please note that delivery timelines are estimates and may occasionally be affected by circumstances beyond our control.

3. Shipping Charges

We offer free standard shipping across India on all DhagaSaaga orders.

Any additional charges applicable to special shipping services, if offered, will be clearly displayed at checkout before payment.

4. Shipping Coverage

DhagaSaaga currently ships orders within India only.

International shipping is currently unavailable. If international shipping becomes available in the future, the applicable shipping charges, delivery timelines and other conditions will be communicated on our website.

5. Shipping Partners

We work with trusted courier and logistics partners to deliver orders across serviceable locations in India.

The courier partner assigned to your order may vary depending on your location, serviceability, package size and other operational factors.

6. Order Tracking

Once your order has been shipped, tracking details will be shared through email, SMS, WhatsApp or another available communication method using the contact information provided with your order.

You can use the tracking information to follow the delivery status of your shipment through the relevant courier partner.

Please allow some time after receiving the tracking number for the courier system to update the shipment status.

7. Packaging

Every DhagaSaaga order is carefully inspected and securely packaged before dispatch.

As our collections include cotton garments, ethnic wear and handcrafted or traditionally printed products, appropriate care is taken while folding and packing each item to help protect it during transit.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address while placing an order.

Please ensure that your shipping information includes:

Full name
Complete delivery address
Correct PIN code
Working mobile number
Apartment, building or landmark details, where applicable

We strongly recommend checking your shipping information carefully before completing your purchase.

9. Incorrect or Incomplete Address

DhagaSaaga cannot guarantee successful delivery where an incorrect or incomplete shipping address, PIN code or contact number has been provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at contact@dhagasaaga.com .

Address changes may only be possible before the order has been packed or dispatched.

10. Failed Delivery Attempts

Our courier partner may make delivery attempts according to its applicable delivery procedures.

A shipment may be returned to us if delivery cannot be completed due to reasons including:

Incorrect or incomplete delivery address
Incorrect contact information
Customer being unavailable during delivery attempts
Customer refusing to accept the shipment
Courier serviceability issues

Where an order is returned to us because of incorrect customer information, refusal of delivery or repeated unsuccessful delivery attempts, additional shipping charges may apply if the customer requests re-dispatch.

11. Delayed Shipments

While we make every effort to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

Severe weather conditions
Natural disasters
Transportation disruptions
Public holidays
Strikes or local restrictions
High-volume sale or festive periods
Courier network disruptions
Other unforeseen operational circumstances

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to provide you with an update.

12. Lost or Undelivered Orders

If your tracking information shows an unusual delay or your order has not been delivered within a reasonable period after the estimated delivery date, please contact us at contact@dhagasaaga.com .

Our team will coordinate with the applicable courier partner to investigate the shipment.

Where a shipment is confirmed as lost in transit, we will provide an appropriate resolution in accordance with our applicable policies.

13. Damaged Package on Delivery

If the outer package appears significantly damaged, opened or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it.

If the product inside is damaged, defective or incorrect, please contact us at contact@dhagasaaga.com within the time period mentioned in our Returns, Exchanges & Refund Policy.

Please include your order number along with clear photographs or videos of the packaging and product so that our team can assist you.

14. Return-to-Origin (RTO) Orders

If an order is returned to DhagaSaaga by the courier partner because the customer could not be contacted, refused delivery, provided an incorrect address, or delivery was unsuccessful after permitted attempts, the shipment may be marked as Return to Origin (RTO).

Customers who wish to have an RTO order shipped again may be required to pay the applicable re-shipping charges before re-dispatch.

15. Order Changes After Dispatch

Once an order has been dispatched, we may not be able to change the delivery address, contact details, product, size or other order information.

For assistance, please contact our customer support team as soon as possible.

16. Contact Us

For questions regarding shipping, delivery or tracking, please contact:

DhagaSaaga
Operated by The Ethnic Industries Private Limited

Email:
contact@dhagasaaga.com

Address:
G1-30, Apparel Park,
Mahal Road, Jagatpura,
Jaipur – 302017,
Rajasthan, India