Terms & Conditions
Last Updated: 9 August 2026
Welcome to DhagaSaaga. This website, www.dhagasaaga.com, is owned and operated by The Ethnic Industries Private Limited.
Throughout these Terms & Conditions, the terms "DhagaSaaga", "we", "us" and "our" refer to The Ethnic Industries Private Limited. The terms "you", "your", "customer" and "user" refer to any person who accesses, browses, registers on, or purchases through our website.
By accessing our website, creating an account, placing an order or using any of our services, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Returns, Exchanges & Refund Policy and any other policies published on our website.
If you do not agree with these Terms & Conditions, please do not use this website.
1. About DhagaSaaga
Brand Name: DhagaSaaga
Company Name:
The Ethnic Industries Private Limited
Business Address:
G1-30, Apparel Park,
Mahal Road, Jagatpura,
Jaipur – 302017,
Rajasthan, India
Email:
contact@dhagasaaga.com
2. Eligibility to Use the Website
By using this website or placing an order, you confirm that you are legally competent to enter into a binding contract under applicable law.
If you are under the legal age required to enter into a contract, you may use the website or make purchases only under the supervision and with the involvement of a parent or legal guardian.
3. Account Registration
Certain features of our website may allow you to create a customer account. You are responsible for ensuring that the information provided during registration is complete, accurate and up to date.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
If you believe that your account has been accessed without authorisation, please contact us immediately at contact@dhagasaaga.com .
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, materials, prices and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device, screen settings, lighting conditions and photography.
Measurements may also have minor variations due to the nature of garment production and manual measurement.
5. Handcrafted & Printed Products
Some DhagaSaaga products may feature traditional printing techniques, handcrafted details, artisan processes, hand-block printing, Sanganeri printing or other textile techniques.
Minor differences in print placement, colour intensity, motifs, texture, dye patterns or finishing may naturally occur between individual pieces.
Such variations are part of the characteristics of handcrafted and traditionally printed products and will not necessarily be considered manufacturing defects.
6. Product Availability
All products displayed on the website are subject to availability.
Adding a product to your cart does not reserve or guarantee availability of the product.
A product or size may become unavailable before your order is successfully processed.
7. Pricing
Product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Prices may be changed from time to time without prior notice. However, changes will not normally affect an order that has already been successfully confirmed, except in circumstances involving an obvious pricing or technical error.
Applicable taxes, shipping charges or other charges, where relevant, will be displayed during checkout.
8. Orders & Order Acceptance
When you place an order through DhagaSaaga, you are making an offer to purchase the selected products subject to these Terms & Conditions.
Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:
- Product or size unavailability
- Incorrect product information or pricing errors
- Payment failure or payment verification issues
- Incomplete or incorrect customer information
- Incorrect shipping information
- Suspected fraud or unauthorised transactions
- Misuse of discounts, coupons or promotional offers
- Technical or operational issues
- Restrictions required by applicable law
If we cancel an eligible prepaid order, the applicable amount paid will be refunded in accordance with our refund procedures.
9. Payment
Payment options available to you will be displayed during checkout.
Payments may be processed through third-party payment gateways, banks, payment aggregators or other authorised payment service providers.
Your use of such payment services may also be subject to the terms and privacy policies of the respective payment provider.
DhagaSaaga reserves the right to cancel or hold an order where payment cannot be verified or where suspicious or potentially fraudulent activity is detected.
10. Shipping & Delivery
Orders will be processed, shipped and delivered in accordance with our Shipping Policy.
Estimated delivery dates are provided for convenience and may vary due to courier availability, destination, weather, public holidays, sale periods or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address and contact information while placing an order.
11. Returns, Exchanges & Refunds
Returns, exchanges, cancellations and refunds are governed by our Returns, Exchanges & Refund Policy.
We encourage customers to review that policy before completing a purchase.
Nothing contained in these Terms & Conditions is intended to restrict any consumer rights that cannot lawfully be excluded under applicable law.
12. Offers, Discounts & Coupon Codes
DhagaSaaga may occasionally provide promotional offers, coupon codes, discounts, store credits or other promotional benefits.
Unless otherwise specifically stated:
- Coupons and promotional codes are valid only during the stated offer period.
- Offers may apply only to selected products or collections.
- Some products may be excluded from promotional offers.
- Multiple coupon codes may not be combined on the same order.
- Coupons cannot normally be exchanged or redeemed for cash.
- Discount codes must be applied before completing checkout.
- Offers are subject to product and stock availability.
We reserve the right to withdraw, modify or discontinue promotional offers, subject to applicable law.
13. Misuse of Offers
DhagaSaaga may refuse or cancel an order if there is reasonable evidence that a promotional offer, coupon, store credit or discount has been obtained or used fraudulently, unlawfully or contrary to the stated offer terms.
14. Intellectual Property Rights
Unless otherwise indicated, all content available on the DhagaSaaga website, including but not limited to:
- Brand names
- Logos
- Graphics
- Website design
- Product photographs
- Videos
- Artwork
- Text
- Product descriptions
- Designs
- Illustrations
- Marketing materials
is owned by, licensed to, or used with permission by DhagaSaaga and/or The Ethnic Industries Private Limited and is protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, republished, distributed, modified, commercially exploited or used without prior written permission, except where permitted by applicable law.
15. Prohibited Use
You must not use the website:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe our intellectual property rights or those of another party
- To transmit viruses, malware or other harmful computer code
- To attempt unauthorised access to the website, server or customer accounts
- To interfere with the security or functioning of the website
- To submit false, misleading or fraudulent information
- To impersonate another person or organisation
- To misuse coupons, offers, promotions or payment systems
- To collect or misuse information relating to other users
We may restrict or terminate access to the website in cases of serious or repeated misuse, subject to applicable law.
16. Reviews & User-Submitted Content
If you submit reviews, photographs, comments, feedback or other content to DhagaSaaga, you confirm that the content is lawful and that you have the necessary rights to provide it.
You must not submit content that is fraudulent, defamatory, abusive, obscene, unlawful, misleading or infringes the intellectual property or privacy rights of another person.
17. Third-Party Services & Links
Our website may contain links to or integrations with third-party services, including payment providers, courier companies, social media platforms, analytics services and other service providers.
We are not responsible for the content, privacy practices or independent operations of third-party websites and services.
We recommend reviewing the terms and privacy policies of any third-party service that you choose to use.
18. Privacy
Your use of the website and our handling of personal information are also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, share and protect personal information.
19. Website Availability
We make reasonable efforts to keep our website available, accurate and functional.
However, we do not guarantee that the website will always be uninterrupted, error-free or available without temporary technical issues.
We may temporarily suspend access for maintenance, security updates, technical improvements or other operational reasons.
20. Disclaimer
The website and its content are provided for general shopping and informational purposes.
To the maximum extent permitted by applicable law, DhagaSaaga does not guarantee that all website information will at all times be entirely free from typographical, technical or other errors.
Nothing in these Terms excludes any warranty, guarantee, right or remedy that cannot legally be excluded under applicable consumer law.
21. Limitation of Liability
To the maximum extent permitted under applicable law, DhagaSaaga and The Ethnic Industries Private Limited will not be liable for indirect, incidental, special or consequential losses arising solely from your use or inability to use the website.
Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded or limited under applicable law.
22. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Ethnic Industries Private Limited, DhagaSaaga and their directors, employees and authorised representatives from claims, liabilities or expenses arising from your unlawful use of the website, violation of these Terms & Conditions or infringement of third-party rights.
23. Termination or Restriction of Access
We reserve the right to restrict or terminate access to the website where we reasonably believe that a user has:
- Violated these Terms & Conditions
- Engaged in fraudulent activity
- Attempted to compromise website security
- Misused promotional offers
- Engaged in unlawful conduct
Such action will be taken subject to applicable law.
24. Governing Law
These Terms & Conditions and your use of the DhagaSaaga website shall be governed by and interpreted in accordance with the laws of India.
25. Jurisdiction
Subject to rights and remedies available to consumers under applicable consumer protection laws, disputes relating to these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India.
26. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
27. Changes to These Terms
We may update or revise these Terms & Conditions from time to time to reflect changes to our business, website, policies, technology or applicable legal requirements.
Updated Terms & Conditions will be posted on this page together with a revised "Last Updated" date.
We encourage you to review these Terms periodically.
28. Customer Support & Grievances
If you have any questions, concerns or complaints regarding an order, our website, products or services, please contact us:
DhagaSaaga
Operated by The Ethnic Industries Private Limited
Email:
contact@dhagasaaga.com
Address:
G1-30, Apparel Park,
Mahal Road, Jagatpura,
Jaipur – 302017,
Rajasthan, India
Please include your order number, registered contact details and a clear description of your concern, where applicable, so that our team can assist you.